News & Notes

9/1/13 — Today marks the release of my fourth book, “Power,” a profile of customer satisfaction guru J.D. Power III, co-authored with Sarah Morgans. It gets inside a great business mind and fascinating industry.


Far from the contest by top chefs to outdo each other in new restaurants or funky food trucks, Seattle’s Food Action Plan is an effort to spread the food wealth. — PCC Sound Consumer


Are you a writer or editor? If so, I hope you’ll find these resources useful.